Case Studies

The North-South Bypass Tunnel, known more recently as the CLEM7, after the Former Lord Mayor Clem Jones, is a 6.8km highway with 4.7km of tunnel under the Brisbane River greatly reducing the traffi c congestion from the Brisbane CBD out toward the South East freeway, and other arterial routes.

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Hospitals require professional and high quality internal communications solutions. The system provides clear communication, without fault. It is a base of reliability and secure communication. The system ensures the quick, independent speech and security communication for the entire hospital. KBC Zagreb has set high demands for the rationalization of work, increased efficiency of medical staff, and also more safety for patient.

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After 18 years of continuous service since its installation, the Commend GE 501 system at DSI Lausanne was ready for an upgrade of the Intercom and PA equipment.
Besides handling the routine tasks of a communication service within the rescue service base, the system also had to support call management for building doors and gates. At the same time, the system had to support automated callout and mobilisation announcements to optimise the workflow in case of emergencies.

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The Higher Technical Institute for Educating and Experimenting (HTBLuVA) in Salzburg, Austria was named most innovative school in the federal province of Salzburg at the 2011 Jugend Innovativ (Creative Youth) Contest. So it comes as no surprise that the school also takes the lead as some of Austria’s first educational institutions to provide barrier free access for the handicapped.

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This Test Range was built in the 1940s and has an amazing history of Weapons Testing, Satellite Launches and Lunar & Planetary Spacecraft Tracking to name but a few. In 2011, the existing communication system was replaced by a Range Control & Safety System (RCCS).

As many as 150 people at some 100 Range locations required instant voice communications, in almost limitless combinations, to satisfactorily monitor all aspects of a Test Program including Launch, Flight Termination, Safety Template Management, Receipt and Processing of Telemetry Flight Data, etc.

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The newly built valley station of the Berg- und Skilift Hochsöll GmbH & Co KG was to provide a friendly customer desk area as a central point for welcoming and serving visitors. Another main concern was protecting the health of the service staff at the valley station from environmental influences such as low temperatures and cold draughts.

The solution installed consists of a classic Counter Intercom system serving multiple service counters installed side-byside. Six digital Counter Intercom terminals with gooseneck microphone ensure perfectly audible, crystal clear communication at the spatially separated customer windows.

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The main requirement for the Emergency Intercom solution at Tunnel Henndorf was to provide highly reliable, round-the-clock emergency call connections for people needing assistance. The requirements for the implementation of the solution were very demanding throughout and required all devices installed in the tunnel to comply with prescribed project directives (RVS 09.02.22) and material norms (1.4571). Additional challenges included the integration of an a Public Address (PA) system, mobile radio for emergency services, and ISDN telephone interfaces.

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Nsecure b.v. operates a modern control room, from which it provides remote security services for its customers. The Commend system is an integral and essential part of the Control Room’s security setup which is the nerve centre of security operations and a 24/7 operation. Overall system reliability is therefore of paramount importance. Numerous Commend Servers integrate the Intercom call stations of all the customers with CCTV, Access Control and System Management functions.

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The key challenge in this project consisted of bringing together five different technologies and two individual sites onto a common operating platform. In addition to the usual video enabled Door/Gate Intercom connections, it was necessary to integrate the Public Address, telephone and mobile radio systems into the Intercom Server environment.

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Founded in 1931, National Car Parks Ltd. (NCP) has been a leading car park provider in Great Britain virtually ever since. NCP Ltd. operates more than 800 car parks including ten of the UK‘s busiest airports – totalling more than 52,000 spaces.

Intercom technology by Commend is used extensively throughout NCP‘s car parks. This includes Help Points, Intercom in car park barriers, Intercom in pay-on-foot machines, Intercom at exits and entries, Lift Intercom and Remote barrier control.

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Commend met the challenge by providing a comprehensive Disabled Evacuation & Refuge Intercom system to Brunel University. The solution has been programmed to allow the many types of buildings spread over many acres to be evacuated quickly and efficiently in accordance with the university’s procedures.

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A prestigious English company established over many years, Thomas Miller is a London-based organisation operating in the financial sector. As part of a development programme, the company decided to relocate its London offices to the financial district in the city. The building, whilst architecturally endearing from the outside, needed to be completely re-built internally, with new offices and office equipment, security systems, CCTV and a reception area.

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Every car park and bicycle renting station is equipped with a Commend Intercom system to ensure maximum security and service for parking customers. The Commend system consists of 26 Intercom Servers, which are installed across all parking facilities and the control room. All communication and security links of the Intercom system are managed via the clean on-screen layout of the ComWIN control software.

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To provide the required level of security at the correctional facility, all detention cells are equipped with Intercom stations. A key requirement was the ability to initiate a call from any cell, and to provide individual in-cell control of additional functions such as lighting or music. When wardens are inside a cell, various mechanisms (e.g. Audio Monitoring) should trigger an automated alarm, if necessary.

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Glasgow’s substantial array of cinemas, pubs and restaurants is legendary and provides a big draw for the 3 million tourists that visit the former European “Capital of Culture” each year. Representing a large part of the city’s economy, Glasgow City Council recently embarked on a project to provide this important sector with a safer environment for both visitors and locals alike. The answer was found in the establishment of ”Nite Zone”, a partnership project whose aim is to ensure public safety during the city centre’s peak night time activity.

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This project involved the networking of individual car parks at Vienna International Airport (VIE). Launched already in 1988, the project has been continuously expanded since. Thanks to Evergreen Technology by Commend, it is possible to use existing equipment with the latest features and functions even though it was installed already two decades ago.

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The Public Personal Care Services (A.P.S.P.) needed to centralise the communication services of four nursing homes located in the Trento district. The goal was to manage all the entrances and the in-house information points from one central control station located at the main office in San Bartolomeo. The key requirement for this service is that it should help all visitors in need of information.

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To meet the hospital‘s key requirements, a multi-functional Intercom Server solution was compiled and deployed. All communication facilities throughout the hospital can be managed via one or more call station(s). These include the following facilities: In-house Intercom, public address system, door call stations, lift emergency buttons, video cameras, emergency call stations, call station build-in kits, interfaces to the telephone system (SIP, VoIP^®), DECT and mobile radio communication.

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The Intercom system by Commend was chosen primarily to satisfy the operator’s security needs. For this purpose, they wanted a fast and easy-to-operate communication system to help them manage emergency situations and service announcements as part of their everyday operations.

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The scope of this solution was to upgrade 5 large multi-level car parks to bring up to current standards. Furthermore, a comprehensive Help Point and 2-wire audio link network solution was provided and a ComWIN Graphic User Interface (GUI) integrated.

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Public Sector Information Ltd. decided to install a simple one-to-one Intercom system to increase security and to simplify staff access. The Intercom solution provides a simple PIN entry access control module to enhance security, speech intelligibility and the usability and availability of the system.

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